I have no idea what I was thinking when I decided to update our eight year-old iMac to the Yosemite operating system. Midway through the install, the screen went blank and there appeared to be nobody at all home — and no apparent way to ring the door bell.
Googling the problem showed many others had suffered the same fate, without any clear path to recovery. I really needed that machine in prepping for the teaching I’m doing this week in Vienna, but didn’t have the time to haul it down Boylston to the Apple store.
And then I spotted Sumner, a former housie, sitting in the kitchen. Sumner is a programmer who continues helping his former housemates in all sorts of ways — honchoing our workdays, tweaking our new high speed wireless and more. So much so that I was reluctant to impose on him for volunteer tech support on a Saturday morning.
“No problem,” he said when I went ahead and asked anyway. With his phone he discovered a possible solution that had eluded me. “But hold down your hopes,” he cautioned as I headed upstairs muttering Hail Marys and hoping, despite his cautions, that the old beast might somehow come back from the dead. Continue reading